Refund policy

Because Carrell Farms sells perishable food, all meat, jerky, meat sticks, and other food purchases are final sale. We do not accept returns or exchanges of food products.

Problems with an order

We want to know as soon as possible if an order is damaged, missing, incorrect, or arrives in unacceptable condition. Please email david@carrellfarms.com within 24 hours of delivery. Include your order number, a description of the problem, and clear photographs of the shipping container, packing materials, shipping label, and affected products when applicable.

Frozen shipments

Frozen orders are packed in an insulated cooler with dry ice for transit. We do not guarantee that products will arrive frozen. Product temperature and condition can vary during transportation. A product that is partially thawed but remains cold may still be suitable for refrigeration or refreezing; use your judgment and follow applicable food-safety guidance. If you believe the product is unsafe or unusable, do not consume it and contact us within 24 hours.

Resolution

After reviewing the circumstances, we may replace an affected item, issue store credit, or provide a refund, as appropriate. Shipping delays, missed deliveries, incorrect addresses supplied by the customer, or packages left unattended after delivery may limit the remedies available.

Cancellations

Contact us promptly if you need to cancel or change an order. Once an order has been packed, shipped, or prepared for pickup, it may no longer be changed or canceled.